Returns & Delivery

Return & Delivery Policy

Returns

The satisfaction and expectations of our customers are very important to us. If for any reason you are not happy with your order; You can return it within 10 days from the date of delivery, provided that it is in its original packaging, unused and labels have not been removed.

Cosmetic and personal care products, underwear products, hygienic products (such as surgical masks), swimwear, and bikinis are the types of products for which cannot be returned due to health and hygiene reasons. However, if these products have;

  • Not been unboxed and protective tapes/wraps have not been removed,
  • Not been tried on,
  • Not been used and
  • Its hygienic structure is still intact

you can return it within  10 days from the date of delivery. You will not have the right to return any products that do not meet the health and hygiene conditions. Returns found to be in such a situation will not be accepted.

If the product you purchased from our site is defective, you must contact us via info@brandybo.com section on the website within 7 days from the delivery date. The defective product, you will send us with this information will be replaced with a new one. If the product is damaged due to the customer’s use or if the product has been used in the 7 days period, the return and replacement of the product will not be accepted. For the product return and replacement conditions, applications are performed according to the Consumer Protection Law No. 4077

Delivery;

1. If you place an order electronically on the website you are using, you will be deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the purchased product.

3. Cargo charges, which are the shipping costs of the product, will be paid by the buyers.

4. Each purchased product is delivered to the person and / or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.

5.The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.

6. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.